FAQ
1. Where do you ship?
We currently ship to residential and business addresses throughout Australia.
2. How long does shipping take?
Our standard delivery time is 3–6 business days, including order processing and transit time. Delivery times may vary slightly depending on your location and carrier availability.
3. How long does it take to process an order?
Orders are processed within 1–2 business days, Monday through Friday, excluding public holidays.
4. What is your order cut-off time?
Our daily order cut-off time is 03:00 PM Australia/Sydney (AEST). Orders placed after the cut-off time will be processed on the next business day.
5. How much does shipping cost?
Shipping charges are calculated as follows:
-
Free Shipping on orders over AUD $697
-
Flat Rate Shipping: AUD $20 for orders under AUD $697
Any applicable shipping charges will be displayed during checkout before payment is completed.
6. What is your return policy?
We accept returns of eligible defective and non-defective products within 30 days of the delivery date. Please refer to our Return & Refund Policy for complete eligibility requirements and return instructions.
7. Can I exchange an item?
Yes. Eligible products may be exchanged within 30 days of delivery, subject to our Exchange Policy.
8. Who pays for return shipping?
For approved returns, we provide a prepaid downloadable return shipping label at no additional cost to the customer.
9. Do you charge a restocking fee?
No. We do not charge any restocking fees for eligible returns.
10. When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are processed within 7 business days. The time required for the funds to appear in your account may vary depending on your financial institution or payment provider.
11. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your shipment's progress.
12. Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment systems designed to help protect your personal and payment information. RapidDeals does not store sensitive payment details on our servers.
13. Can I change or cancel my order?
If your order has not yet entered processing or shipment, please contact our Customer Support team as soon as possible. While we cannot guarantee changes after an order has been processed, we will make every reasonable effort to assist you.
14. What should I do if I receive a damaged, defective, or incorrect item?
Please contact us promptly with your order number, a description of the issue, and clear photos of the product and packaging (where applicable). We will review your request and arrange an appropriate resolution, such as a replacement, exchange, or refund in accordance with our policies.
15. How can I contact RapidDeals?
SIERRA DELTA TRADING PTY LTD
Business Address: 1127/949 Burke Rd, Camberwell, VIC 3124, Australia
Email: info@rapiddeals.com.au
Phone Number: +61 478 470 974
Business Hours: Monday – Friday | 09:00 AM – 05:00 PM (GMT+10) AEST