Refund policy
At RapidDeals, we are committed to providing a transparent and straightforward return process. This Refund & Return Policy explains how returns, exchanges, and refunds are handled for purchases made through our website.
Shipping Area
This Refund & Return Policy applies to orders delivered within Australia.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (ACL). Where required by law, your statutory consumer rights remain unaffected.
Return Eligibility
We accept returns for both:
- Defective products
- Non-defective products, including eligible change-of-mind returns
To qualify for a return:
- The return request must be submitted within 30 days of the delivery date.
- The product must be returned in new and unused condition.
- The original packaging, manuals, accessories, and all included components must be returned with the product.
- Returns may be declined if products are used, damaged after delivery, or returned incomplete unless your rights under Australian Consumer Law apply.
Product Condition
Returned products should be in new, unused condition unless the return relates to a damaged, defective, incorrect product, or your rights under Australian Consumer Law.
Return Window
Eligible products may be returned within 30 days of delivery.
Exchanges
Eligible products may be exchanged within the 30-day return period.
Replacement items will be arranged after the returned product has been received and inspected.
Return Method
Approved returns must be sent by mail.
Once your return request has been approved, we will provide a free downloadable prepaid return shipping label together with return instructions.
Return Shipping Cost
Return Shipping Label: Free
Approved returns include a prepaid downloadable return shipping label at no additional cost.
Restocking Fees
RapidDeals does not charge any restocking fees for eligible returns.
Refund Processing
Once your returned item has been received, inspected, and approved, your refund will be processed within 7 business days.
Refunds are issued to the original payment method used for the purchase.
Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact our Customer Support team as soon as possible.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging (where applicable)
After reviewing your request, we will arrange an appropriate replacement, exchange, or refund in accordance with this policy and applicable consumer laws.
How to Start a Return
To request a return:
- Contact our Customer Support team.
- Provide your order number and the reason for your return.
- Wait for return approval and your prepaid return shipping label.
- Securely package the item and return it using the provided instructions.
- Once the returned item has been received and inspected, your refund or exchange will be processed.
Return Address
1127/949 Burke Rd, Camberwell, VIC 3124, Australia
Contact Us:
SIERRA DELTA TRADING PTY LTD
Business Address: 1127/949 Burke Rd, Camberwell, VIC 3124, Australia
Email: info@rapiddeals.com.au
Phone Number: +61 478 470 974
Business Hours: Monday – Friday | 09:00 AM – 05:00 PM (GMT+10) AEST